In terms of Information Technology statutes, this document is an electronic record. Being generated by a computer system it does not require any physical or digital signatures.
This document is published in accordance with the provisions of Information Technology regulations that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of:
The headings of each section in this Agreement are only for the purpose of organising the various provisions under this Agreement in an orderly manner. These headings shall not be used by either party to interpret the provisions contained under them in any manner. Further, the headings have no legal or contractual value.
Ticketsmonk is an online platform where users can find services, which shall include, but are not limited to setting out their preferences in relation to the activities they wish to partake in and Customers can book these services or learn about these Services. The Website works on the model of listing of Organisers and enabling them to showcase their profile. The Website also has a provision for the Users to provide their ratings and reviews on the quality of services. Ticketsmonk is a portal where the Organisers, both agencies and freelancers will claim their own work. The Website shall take the amount as per the invoice of the event and after deducting a certain amount as commission shall give the remaining amount to the Organiser. The portal only brings together the Organisers and Customers.
The Users of the Website are also allowed to post questions or queries regarding certain events on the Platform and these questions shall be visible to the Users of the Website in general and the responses to such questions/queries shall also be public.
The User represents and warrants that he/she is competent and eligible to enter into legally binding agreements and that he/she has the requisite authority to bind himself/herself to these Terms, as determined solely by the provisions of the Indian Contract Act, 1872. The User may not use the Ticketsmonk Platform if he/she is not competent to contract under the Indian Contract Act, 1872, or is disqualified from doing so by any other applicable law, rule or regulation currently in force.
All information provided by Users are self-declared and not verified by Ticketsmonk. Any and all information posted by any User including but not limited to their photographs, videos, company name, Ticketsmonk has the right to use this Content for promotions or marketing purposes.
Ticketsmonk allows users to contribute different kinds of Content, including reviews, photos and videos. You alone are responsible for Your Content posted on the Website. The User’s contributions to the Website should be unbiased and objective. Ticketsmonk does not and cannot review all communications or Content uploaded to the Site and is not responsible for the Content, quality, or consequences of your uploading such communications or Content. Notwithstanding the foregoing, Ticketsmonk shall delete/ remove/ modify/ block the content/ reviews if, the reviewer attempts to use any improper/ indecent/ abusive language or tries to defame any Organiser for private/ personal/ professional reasons.
A User shall not use the Website in any way that causes, or may be likely to cause damage or impairment to the Website or in any manner harms the Company or any other person or entity (as determined by the Company in its sole discretion) or interrupt free access to it in any way. A User shall not use the Website to host, display, upload, post, submit, distribute, modify, publish, transmit, update or share any Content that:
The User acknowledges and agrees that Ticketsmonk may use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display any or all photographs, audio, video and text of Customer obtained through the Platform(s) to create marketing materials (collectively, "Content"), in whole or in part, in any manner or media as Ticketsmonk sees fit. Content related to business photos and videos should be broadly relevant to the business and reflect the typical consumer experience (e.g., what the business looks like, what the business offers, etc.).If You post a photo or video that showcases a more unique personal experience with a business, We may remove it from the photo gallery for the business, but it still may appear alongside Your review if you write one about the business.
Ticketsmonk reserves the right to delete, remove, modify refuse to accept or edit any communication or Content that it may determine, in its sole discretion, violates or may violate this Agreement, the intellectual or proprietary rights of others, any of its policies or is otherwise unacceptable in its discretion, and you hereby agree to forfeit any fees payable in respect of such Content to Ticketsmonk or as it may direct.
To fully avail the services of the Website and use it, registration is required. Users can register on the Website either as Customers or as Organisers and can also register themselves using their Facebook account. The Organisers shall upload their team, work and Customer profile after registration. Ticketsmonk shall approve the Users detailed profile after basic scrutiny of the Content and pictures. The Website, however, does not guarantee the authenticity of the claim of the work. The professionals seeking to provide reviews and ratings can do so only after their registration. One can register themselves on the Website by providing their username, email, password, first name and last name or may register using their social account.
Notwithstanding the aforesaid, an individual can visit the Website however to avail such service proper registration is required.
Membership of this Website is available only to those above the age of 18 years. barring those “Incompetent to Contract” which inter alia include insolvents. If You are a minor and wish to use the Website, You may do so through Your legal guardian and Ticketsmonk reserves the right to terminate Your account on knowledge of You being a minor and having registered on the Website or availing any of its services.
All information provided by the User, Customers and Organiser must be true, accurate and complete. Ticketsmonk reserves the right (but has no obligation) to verify any and all information provided on a User's profile. By registering on the Ticketsmonk Platform, the User is attesting that he/she/it has the skills and ability to perform the requested Services by the deadline stated in the job posting or agreed upon.
The User is solely responsible for ensuring and maintaining the secrecy and security of his/her Ticketsmonk account password. The User agrees not to disclose this password to any third party and shall be solely responsible for any use of or action taken through the use of such password on Ticketsmonk.
These Terms shall continue to form a valid and binding contract between the Parties, and shall continue to be in full force and effect until the User continues to access and use the Ticketsmonk Platform. The Parties agree that certain portions of these Terms (“Sections”), such as Sections 15, 16, 17, 18, 19& 23, 24, 27 shall continue to remain in full force and effect indefinitely.
Ticketsmonk reserves the right, in its sole discretion, to unilaterally terminate the User’s access to the products and services offered on the Ticketsmonk Platform, or any portion thereof, at any time, without notice or cause. The User shall continue to be bound by these Terms, and it is expressly agreed to by the Parties that the User shall not have the right to terminate these Terms till the expiry of the same, as described in the Clause hereinabove.
Either party may terminate the Agreement at any time, with or without cause, effective immediately upon written notice to the other party (or by terminating or suspending User’s account), provided, that any such termination for convenience shall not affect the validity of any agreements that have been executed prior to termination and this Agreement with Organisers shall continue to apply with respect to such agreements.
By using the Ticketsmonk Platform, it is deemed that You have consented to receiving telephonic calls, SMSs and/or emails from Ticketsmonk at any time it deems fit. We, at Ticketsmonk, shall reach out to communicate with you and enhance your experience while using the platform. We shall also inform you about the new services offered by us. Such communications shall be sent to You on the telephone number and/or email id provided by You for the use of the Ticketsmonk Platform which are subject to our Privacy Policy. These communications include, but are not limited to contacting you through information received from Third Parties. Such communications by Us is for purposes that inter alia include clarification calls, marketing calls and promotional calls.
You may also be contacted by Organisers with whom we have entered into a contract in furtherance of our rights, duties and obligations under this document and other policies followed by Us and with whom you have become acquaintanices with from the Ticketsmonk Platform. Such contact shall be made only in pursuance of such objectives and services and no other calls shall be made. In addition, You may also be contacted by Third Parties who may have access to the information disclosed by You or to whom We may have disclosed Your information for purposes such as, but not limited to statistical compilations.
The sharing of the information provided by You shall be governed by our Privacy Policy.
Each User understands and agrees that:
Transactions on the Ticketsmonk Platform are secure and protected. Any information entered by the User when transacting on the Ticketsmonk Platform is encrypted to protect the User against unintentional disclosure to third parties. The User’s credit and debit card information is not received, stored by or retained by the Platform in any manner. This information is supplied by the User directly to the relevant payment gateway which is authorized to handle the information provided, and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.
The User takes full responsibility for payment of all taxes and fees that are levied or arise in the course of use of the Platform.
The User undertakes to fulfil the following obligations. Failure to satisfy any of these obligations gives Us the right to permanently suspend Your account and/or claim damages for any losses that accrue to Us or additional costs that may be imposed on us.
Confidential Information shall mean any information disclosed by the Customer on the Platform, related to the project. However, Confidential Information shall not include information that: (a) is now or subsequently becomes publicly known through no wrongful act or omission of the Organisers or anyone to whom it discloses such information; (b) the Organisers can demonstrate by its written records to have had rightfully in the Customers possession, free of restriction, prior to the date of this Agreement; (c) the Organisers can demonstrate by its written records to have obtained on or after the date of this Agreement, rightfully and free of restriction, from a third party who has the right to transfer or disclose it, provided that it was not acquired, directly or indirectly, from the Customer; (d) the Organisers can demonstrate by its written records to have been independently developed.
All Organisers using the Ticketsmonk Platform acknowledge that certain information disclosed by Customer may be confidential and, if so, must be protected. All Confidential Information and its embodiments and derivatives shall remain the sole and exclusive property of the Customer and no license or other right with respect to Confidential Information is granted or implied hereby.
a) Except as otherwise expressly stated on the Website, all Services offered on the Website are offered on an "as is" basis without any warranty whatsoever, either express or implied.
b) All commercial/contractual terms are offered by and agreed to between User and Organisers alone. Ticketsmonk disclaims all liability to either the Customer or the Organiser or any person claiming for any breach of the terms of the Agreement based on the ratings, reviews or the work profile of Organisers mentioned on Ticketsmonk portal.
c) The Company/Website makes no representations as to the reliability, capability, or qualifications of any Organiser or the quality, security or legality of any Services and Ticketsmonk disclaims any and all liability relating thereto. The Company/Website does not implicitly or explicitly support or endorse the procurement of any Service on the Website.
d) The User agrees and undertakes that he/she is accessing the Website and transacting at his/her sole risk and that he/she is using his/her best and prudent judgment before availing any Services listed on the Website, or accessing/using any information displayed thereon.
e) The Website and the Company accepts no liability for any errors or omissions, whether on behalf of itself, any Organisers or third parties, or for any damage caused to the User, the User’s belongings, or any third party, resulting from the use or misuse of any Product purchased or service availed of by the User from the Website.
f) The Company/Website does not guarantee that the functions and services contained in the Website will be uninterrupted or error-free, or that the Website or its server will be free of viruses or other harmful components, and the User hereby expressly accepts any and all associated risks involved with the User’s use of the Website.
g) It is further agreed to by the Parties that the Contents of this Section shall survive even after the termination or expiry of the Terms and/or Policy.
Ticketsmonk accepts no liability for any errors or omissions, whether on behalf of itself or third parties, or for any damage caused to the User, the User’s belongings, or any third party, resulting from the use or misuse of any product purchased or service availed of by the User from the Ticketsmonk Platform.
Users may be held legally responsible for damages suffered by other Users, Ticketsmonk or any third party as a result of legally actionable or defamatory comments, remarks, or other information or Content posted to the Ticketsmonk Platform. All Customers and Organisers are to comply with all laws applicable to them or to their activities, and with all posted Ticketsmonk Policies, which are hereby incorporated into this Agreement by reference. These policies may be modified from time to time at Ticketsmonk's discretion, and the currently effective policies will be deemed to be part of this Agreement.
Ticketsmonk is not legally responsible for any remarks, information or other Content posted or made available on the Ticketsmonk Platform by any User or third party, even if such information or Content is defamatory or otherwise legally actionable. Ticketsmonk is not responsible for and does not monitor or censor Content for accuracy or reliability. However, Ticketsmonk reserves the right to remove or restrict access to any information or Content posted or made available on the Ticketsmonk Platform if ordered to do so by a government authority or if Ticketsmonk considers such information or Content to be in violation of this Agreement, or to be unlawful, immoral or harmful.
(a) All information, Content, services and software displayed on, transmitted through, or used in connection with the Ticketsmonk Platform, including for example news articles, reviews, directories, guides, text, photographs, images, illustrations, audio clips, video, html, source and object code, trademarks, logos, and the like (collectively and hereinafter referred to as the "Content"), as well as its selection and arrangement, is owned by Us. You may use the Content only through the Ticketsmonk Platform, and solely for your personal, non-commercial use.
(b) You may not, republish any portion of the Content on any Internet, Intranet or extranet site or incorporate the Content in any database, compilation, archive or cache. You may not distribute any Content to others, whether or not for payment or other consideration, and you may not modify, copy, frame, cache, reproduce, sell, publish, transmit, display or otherwise use any portion of the Content. You may not scrape or otherwise copy our Content without permission. You agree not to decompile, reverse engineer or disassemble any software or other products or processes accessible through the Ticketsmonk Platform, not to insert any code or product or manipulate the Content of the Ticketsmonk Platform in any way that affects the user's experience, and not to use any data mining, data gathering or extraction method.
(a) We respect the intellectual property of others. If You believe Your work has been copied in a way that constitutes infringement or are aware of any infringing material on the Ticketsmonk Platform, please email us at support@ticketsmonk.com
(b) By providing information to, communicating with, and/or placing material on, the Ticketsmonk Platform, including for example but not limited to, communication during any registration and communication on the bulletin board, message or chat area, You represent and warrant:
For all such information and material, you grant us, a royalty-free, perpetual, irrevocable, non-exclusive right and license to use, copy, modify, display, archive, store, distribute, reproduce and create derivative works from such information, in any form, media, software or technology of any kind now existing or developed in the future. Without limiting the generality of the previous sentence, you authorize us to share the information across all our affiliated Websites, to include the information in a searchable format accessible by users of Ticketsmonk Platform and other affiliated Websites, and to use your name and any other information in connection with its use of the material you provide. You also grant the right to use any material, information, ideas, concepts, know-how or techniques contained in any communication you send to us for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products using such information. All rights in this paragraph are granted without the need for additional compensation of any sort to you.
(a) We make no representation that materials or Content available through our Ticketsmonk Platform is appropriate or available for use in all countries worldwide.
(b) If You access or use the Ticketsmonk Platform from a country or location where it is not appropriate or available, You are solely responsible for compliance with necessary laws and regulations for use of the Ticketsmonk Platform.
(a) We may modify, replace, refuse access to, suspend or discontinue the Services, partially or entirely, or add, change and modify prices for all or part of the Services for You or for all Users at any time and in Our sole discretion. These changes shall become effective upon providing a notice of the same to You via email/ the home screen of the Website. We further reserve the right to withhold, remove and or discard any Content available as part of Your account, with or without notice, if deemed by Us to be contrary to this Agreement.
(b) Ticketsmonk has no obligation to provide You with a copy of the information You or any other User provides on the Ticketsmonk Platform or that the Ticketsmonk Platform has accessed.
(c) Further, We reserve the right, in Our sole discretion, to modify or replace any part of this Agreement at any time, effective upon the date of giving Users notice of the same. Notice shall be provided of such change via email to the Users and/ or by posting a notice on the home screen of the Ticketsmonk Platform.
You and We both understand that there may be instances of difficulty in accessing or receiving email communication. We are not responsible if any email notice gets caught by Your SPAM folder, or if You do not see the email, or if You have given us an incorrect email id or if for any other reason You do not receive the email notice. Therefore, we encourage you to frequently open the Ticketsmonk Platform to monitor any changes. Your continued use of or access to the Services following the posting of any changes to this Agreement constitutes acceptance of those changes. We may also, in the future, offer new services and/ or features through the Ticketsmonk Platform. Such new features and/ or services shall be subject to the terms and conditions of this Agreement.
You agree to indemnify and hold harmless the Company, its independent Organisers, Organisers and consultants, and their respective directors, officers, employees and agents (collectively, "Ticketsmonk Parties"), from and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys' fees) arising out of or related to (a) your access to or use of the Platform(s); (b) any Discussions or Messages you provide; (c) your violation of these Terms and Conditions; (d) your violation of any rights of another; (e) your conduct in connection with the platform(s); or (f) any products or services purchased or obtained by you in connection with the platform(s). You agree to fully cooperate in indemnifying Us at Your expense.
Each Customer shall indemnify, defend and hold harmless the Indemnified Parties from any and all claims, damages, liabilities, costs, and expenses (including, but not limited to, reasonable attorneys' fees and all related costs and expenses) arising from or relating to: (i) such Customer’s use of Services, including without limitation claims by or on behalf of any Organiser for Worker's Compensation or unemployment benefits; (ii) any Service Contract entered into between such Customer and a Organiser; or (iii) any breach of their obligations set forth herein.
Each Organiser shall indemnify, defend and hold harmless the Indemnified Parties from any and all claims, damages, liabilities, costs, and expenses (including, but not limited to, reasonable attorneys' fees and all related costs and expenses) arising from or relating to: (i) such Organiser's provision of Services, (ii) any Service Contract entered into between such Organiser and a Customer; or (iii) any breach of their obligations set forth herein; (iv) alleged or actual breach of intellectual property by the Organiser of the rights of a third party; (v) misrepresentation, false or inaccurate data posted by the Organiser on the Website; or (vi) violation of applicable law by the Organiser.
All disputes involving but not limited to rights conferred, compensation, refunds, and other claims will be resolved through a two-step Alternate Dispute Resolution mechanism.
14.1 Stage 1: Mediation. In case of a dispute, the matter will first be attempted to be resolved by a sole mediator who is a neutral third party and will be selected at the mutual acceptance of a proposed mediator by both parties. Both parties may raise a name for the sole mediator and in the case both parties accept the proposed name, the said person shall be appointed as sole mediator. In case the parties are not able to reach a consensus within two proposed mediators, the sole proprietorship reserves the right to decide who the final mediator is. The decision of the mediator is not binding on both parties.
14.2 Stage 2: Arbitration. If the dispute is not settled by mediation, it shall be referred to and finally resolved by arbitration, which shall be governed by the law, rules and regulations of Bangalore, India. The Arbitral award is binding on both parties. The Arbitration Board shall comprise three members – one appointed by each party and the third member to be nominated by the two appointed members by mutual consent. Arbitration shall be held at Chennai. The proceedings of arbitration shall be in the English language. The arbitrator’s award shall be final and binding on the Parties. The exclusive jurisdiction and venue for actions and disputes mentioned above shall be the courts located in Chennai, Tamilnadu, India and You hereby submit to the personal jurisdiction of such courts.
We encourage you to read the Privacy Policy and to use the information it contains to make informed decisions regarding Your personal information. Please also note that certain information, statements, data and Content (such as but not limited to photographs) which You provide on the Ticketsmonk Platform are likely to reveal Your gender, ethnic origin, nationality, age, and/or other personal information about You. You acknowledge and agree that your submission of such information is voluntary on Your part. Further, You acknowledge, consent and agree that we may access, preserve, and disclose information You provide to Us at any stage during Your use of the Ticketsmonk Platform. Disclosures of information to Third Parties are further addressed in Our Privacy Policy.
Any and all communication relating to any dispute or grievance experienced by the User may be communicated to the Company by the User reducing the same to writing, and sending the same to the registered office of the Company by Registered Post, or send an email to support@Ticketsmonk.com
(a) Entire Agreement: The terms and conditions set forth in this Agreement and any additional or different terms expressly agreed by Customer and Organiser shall constitute the entire agreement and understanding of Customer and Organiser with respect to each Service Contract and shall cancel and supersede any other prior or contemporaneous discussions, agreements, representations, warranties, and/or other communications between them. Notwithstanding the foregoing, the Customer and Organiser shall always remain subject to the terms of the user Agreement.
(b) Waiver: The failure of either party at any time to require performance of any provision of this Agreement in no manner shall affect such party's right at a later time to enforce the same. No waiver by either party of any breach of this Agreement, whether by conduct or otherwise, in any one or more instances, shall be deemed to be, or construed as, a further or continuing waiver of any other such breach, or a waiver of any other breach of this Agreement.
(c) Severability: If any provision of this Agreement shall to any extent be held invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions of this Agreement shall in no way be affected or impaired thereby and each such provision of this Agreement shall be valid and enforceable to the fullest extent permitted by law. In such a case, this Agreement shall be reformed to the minimum extent necessary to correct any invalidity, illegality or unenforceability, while preserving to the maximum extent the rights and commercial expectations of the parties hereto, as expressed herein.
The Ticketsmonk Platform is merely a venue where Users may act as Customers or Organisers. Ticketsmonk is not a party to any Service Contracts between Customers and Organisers. Ticketsmonk shall not have any liability or obligations under or related to Service Contracts or any acts or omissions by Users. Ticketsmonk has no control over Organisers or over the Services promised or rendered by Organisers. Ticketsmonk makes no representations as to the reliability, capability, or qualifications of any Organiser or the quality, security or legality of any Services and Ticketsmonk disclaims any and all liability relating thereto.